Where the provision of personal data is required to enable us to provide a specific service to the user the details collected will only be used for the stated purpose. Certain sections of this site seek personal information on a voluntary basis; for example, to give e-complaint on our website. The provision of this information is optional and this will be made clear at the start of each relevant section, as will the intended use of any such information provided.
Summary of terms
Cookie Message given to a web browser by a web server. The message is then generally stored by the browser in a text file. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.
IP (Internet Protocol) All networks connected to the Internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.
IP address If you are connected to the Internet you have one, for example it may look something like this 220.127.116.11 Web Server Delivers (serves up) web pages to your computer